Sysmex Americas
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Total activity29
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes6
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Subscriptions13
Activity overview
Latest activity by Sysmex Americas-
Sysmex Americas created a post,
Remove Default report filter for Support - Tickets dataset
The newly added default report filter for the support-tickets dataset needs to either be undone or give users the ability to turn this function off. Not every report created is limited to data fro...
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Sysmex Americas commented,
The ticket number isn't a button, but the blue text (the subject line) is a link that will merge the tickets.
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Sysmex Americas commented,
I agree with Anja. Also, having the settings open in a new tab is a bit of an annoyance. My real issue is that most of the settings have either been renamed or categorized differently in the Admin ...
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Sysmex Americas commented,
@... I don't want to include the agent's email, but the end-user (the ticket commenter). An example of this would be, a customer sends an email to our Customer Service department asking us to place...
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Sysmex Americas created a post,
Side Conversations - Including commenter email address when attaching ticket comments
Currently, when creating a side conversation, agents have the ability to attach comments from the original ticket thread. The system includes the name of the commenter, the timestamp the comment wa...
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Sysmex Americas created a post,
Bulk updating Queries with Tags
Post Title: Bulk updating Queries with Tags Feature Request Summary: I would like the option to select multiple queries from my list and add the same query tag to them all at once. Description...
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Sysmex Americas commented,
This is functionality that we need to have as part of our business processes. There are several members of higher management that receive a single report once a week to have line of sight into our ...
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Sysmex Americas commented,
I agree that it would be nice to have the conversation visible where it started in the thread, but I'd also like to be able to print the side conversation separately. Is that a possibility?
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Sysmex Americas commented,
I'm also adding my vote. We have a group we want to add to Zendesk, but their emails are confidential and shouldn't be seen by the other groups.
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Sysmex Americas commented,
This is a major issue for my company. Follow up tickets are also pulling in our custom ticket fields and sending CC notifications to the people cc'd on the original ticket who have nothing to do wi...