Recent searches


No recent searches

Rhys's Avatar

Rhys

Joined Apr 16, 2021

·

Last activity Nov 23, 2023

Primary Zendesk support admin for CoreLogic AU also handle AWS Connect phone which is installed in our zendesk instance.

Following

0

Followers

0

Total activity

20

Votes

11

Subscriptions

6

ACTIVITY OVERVIEW

Latest activity by Rhys

Rhys commented,

Community comment Feedback - Ticketing system (Support)

I'm guessing the feature "to set a date in the future" was added after this post was made. But there is now an option "set to a number of days from now"

I wanted it to display today's date when the trigger runs. So in the custom date field functionally put it as 'set to 0 days from now' 
so far in testing this has worked as expected. 

View comment · Posted Jul 02, 2023 · Rhys

0

Followers

0

Votes

0

Comments


Rhys commented,

Community comment Feedback - Ticketing system (Support)

we need the ability to separate out users permissions to make organisations more secure. 
we need to give agents the ability to update groups and user info. but block the ability to edit organisation data
right now in the role settings it is all or nothing. 
the ability to edit a end user, should be a separate permission set to editing an org

View comment · Posted Jul 05, 2022 · Rhys

0

Followers

1

Vote

0

Comments


Rhys commented,

Community comment Feedback - Voice (Talk)

adding my voice to this one. 
a desktop app linked to zendesk should be an easy way to trigger an external sound when an incoming call happens 

View comment · Posted Dec 10, 2019 · Rhys

0

Followers

1

Vote

0

Comments