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Jon I Sanchez Martinez
Joined Apr 15, 2021
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Last activity Feb 12, 2025
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Latest activity by Jon I Sanchez Martinez
Jon I Sanchez Martinez commented,
I want to create a webhook to create Posts on X. How can I accomplish that? I'm trying to figure out what to do. AFAIK, I must use X's API + OAuth 1a or OAuth 2 authentication methods, but I can't see those options on Zendesk. Before deprecating Destinations, that worked correctly. Can anybody help me out?
View comment · Posted Feb 12, 2025 · Jon I Sanchez Martinez
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Jon I Sanchez Martinez commented,
Thanks for your reply Christopher Kennedy
So, what's the difference between the classic Search and Export Search Results?
View comment · Posted Mar 21, 2022 · Jon I Sanchez Martinez
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Jon I Sanchez Martinez created a post,
I'm currently building a java client for Zendesk's Rest API and something doesn't work as expected.
Recently I've learned that when getting large datasets, Zendesk has introduced pagination. Among the two methods available, offset and cursor-based, it's recommended to use the latter and I'm doing so. For instance, when iterating over tickets or users, I make use of cursor based pagination.
However, cursor based pagination doesn't work with Search API. As long as official documentation says (https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/), within Result Limits, 'The Search API returns up to 1,000 results per query, with a maximum of 100 results per page. See Pagination.'. But when using my code, I get the following error:
"error": {
"title": "Invalid attribute",
"message": "You passed an invalid value for the page attribute. Invalid parameter: page must be an integer from api/v2/users/search"
}
Posted Mar 16, 2022 · Jon I Sanchez Martinez
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Jon I Sanchez Martinez commented,
I'm writing a java client library. In search API, I've realised that pagination is not working, thus limitation of time and data crops up.
View comment · Posted Mar 02, 2022 · Jon I Sanchez Martinez
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Jon I Sanchez Martinez commented,
Hi!
I'm facing an issue with Ticket Imports.
Cors policy states that when a resource is protected by any kind of authentication mechanism (http basic, token...) Access-Control-Allow-Credentials cannot be '*' (everywhere).
I'm trying to implement an application which makes use of Ticket Imports and I cannot use it.
Is there something I can do? I believe the AJAX call is being performed correctly, but the answer isn't well (the ticket gets created but I receive that error).
My code snipet:
var request = new XMLHttpRequest();
request.withCredentials = true;
var url = "https://***.zendesk.com/api/v2/imports/tickets.json";
request.open('POST', url, true);
request.setRequestHeader("Authorization", "Basic *****");
request.onreadystatechange = function() {
if (this.readyState == 4 && this.status == 200) {
// do something
}else{
// do something else
}
};
request.send(jsonObjStr);
View comment · Posted Mar 26, 2021 · Jon I Sanchez Martinez
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