Phil Holcombe

The list of countries is our specific pain point. Is there any workaround, perhaps using Javascript?

Hi David,

I imagine it would be possible through the API, if you have development resources.

Alternatively, have you considered using a trigger that sends an email, that then creates a support ticket? I'm not 100% sure it would work, because Zendesk might catch it as spam, or have some other filters in place. Worth a try.

Phil @ Nexmo

Hi Colin,

Interesting suggestion, thanks.

Am I right in thinking that the internal content would be visible to any customer that was curious enough to go and look for it, by viewing the page source?

If so, that would not be appropriate for anything really confidential, but might help in some circumstances.

Phil

The current Help Center permission model seems to restrictive. Rather than having an article that is entirely public, or entirely internal, we'd like to be able to have both types of content.

Just like a ticket has public and private comments.

The benefits are:

• Have the same structure for internal and external content.
• Add internal notes about the same content, within the context of the external document.
• Make it easier to maintain both internal and external  content at the same time.