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Nicolas Smith

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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Latest activity by Nicolas Smith

Nicolas Smith commented,

Community comment Q&A - Reporting and analytics

Nevermind! Just figured it out, unchecked value is 0, checked is 1!

View comment · Posted Sep 04, 2020 · Nicolas Smith

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Nicolas Smith commented,

Community comment Q&A - Reporting and analytics

Hi there,

 

I was wondering if we are able to build a custom metric for when a checkbox goes from False to True - I've tried a bunch of different methods but it doesn't seem to want to work. I also checked our ticket_fields.json and there are no "Value" sections like above.

IF ([Changes - Field name] = "Needs RS Assistance"
AND [Changes - Previous value] = FALSE
AND [Changes - New value] = TRUE )
THEN [Update ID]
ENDIF

This seems to be returning a "Blank" instead of 0 currently.

We also want to record the date of each switch.

View comment · Posted Sep 04, 2020 · Nicolas Smith

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