Victoria

Did you get any response to this? We need this too.

Completely agree Brad - This data must be in there somewhere, and having to use a manual method like this is very outdated (Not to mention inefficient and with room for error) when the platform does so much cool stuff. 

 Zendesk - where is this in your priorities? 

I also really want this information!  This is quite basic information within the Customer Services operation management arena.  When can we expect to get this?  

We also need more state options - and ideally the ability to customise these to our own businesses. 

Can you update us on the plans please?