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Sara Bostwick

Joined Apr 17, 2021

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Last activity May 09, 2023

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Latest activity by Sara Bostwick

Sara Bostwick commented,

Community comment Q&A - Tickets and email

Thank you, Dave!

That makes perfect sense. I will admit we've been overlooking tags up until lately while working on reconfiguring our instance. 

View comment · Posted Oct 14, 2021 · Sara Bostwick

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Sara Bostwick created a post,

Post Q&A - Tickets and email

Is there an option allow the same value in multiple custom ticket fields. For example, we have multiple applications and different groups that administer them. There is a custom dropdown for each app with possible issues, this helps us keep everything categorized for analytics, and every app needs to have an option for 'Password Reset' . I'm working around the restriction by naming them slightly different, but at some point, my creativity will run out. I know it's possible this is a setting I missed but if not, it would be great for it to be an option. 

Posted Oct 13, 2021 · Sara Bostwick

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Sara Bostwick commented,

CommentMore integrations

The add-in used to work. Recently it stopped working because the digital signature is not valid. This was an important tool for our agents because we do not allow users to email tickets to our support group. Very sad to see this is no longer available. 

View comment · Posted Apr 21, 2021 · Sara Bostwick

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