Sally Anne Dishong
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Total activity40
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Last activity
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Member since
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Votes4
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Activity overview
Latest activity by Sally Anne Dishong-
Sally Anne Dishong commented,
I'm seeing content cues that say they were created last year...why aren't they being removed automatically after 30 days as stated at the end of the article above?
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Sally Anne Dishong commented,
Maybe I'm missing something...but how is the "Update" content cue data different from looking at the most viewed articles in reporting over the same period (e.g. last 60 days)?
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Sally Anne Dishong commented,
Hi, I'm looking at Guide data in Explore and trying to understand what is being shown in the net votes. For example, when viewing for last 30 days, one article shows -37 votes in Explore data. Howe...
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Sally Anne Dishong commented,
We have Enterprise Suite plan and we have unlimited brands add-on. We have created a premium Sandbox by replicating, and now want to add a brand for testing directly in the Sandbox. We are unable t...
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Sally Anne Dishong commented,
Thanks for your feedback, Ronja! I'm considering using more focused screenshots for the specific changes, as you mention, of a button for example, so that we limit the amount of text that is includ...
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Sally Anne Dishong created a post,
Pros and cons of screenshots in help articles?
AnsweredI'm curious about what other users have as their best practice for use of screenshots to complement instructions in a multi-language help center. We also have frequent changes to the product, so we...
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Sally Anne Dishong commented,
Hi Lindsay - the sandbox did finally complete processing overnight. It probably took over 4 hrs in total...but I'm not sure. Hope that is helpful.
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Sally Anne Dishong commented,
I wanted to provide a bit of an update. We did receive confirmation from a Zendesk product manager that the creation of a new premium partial sandbox would not delete and did not require us to dele...
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Sally Anne Dishong commented,
Thank you for your quick response, Kasper! I did manage to find the brand setting for activating community.
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Sally Anne Dishong commented,
I have a couple of questions about the Community feature. We've had Zendesk Help Center (Guide) for many years and have not activated the Community feature. We have several brands on our instance w...