Sally Anne Dishong
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Total activity69
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Last activity
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Activity overview
Latest activity by Sally Anne Dishong-
Sally Anne Dishong created a post,
Explore Guide analytics - need article comments and subscriptions as in previous reporting
In the current version of reporting in the admin area of KB reporting for Guide (that is going away in Jan. 2023), we can see articles created, viewed, net votes, subscriptions and comments. Subscr...
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Sally Anne Dishong commented,
Dane - as a follow up to my question above about Content Cues, if we receive a cue that was previously dismissed, and says it was created one year ago, for example, to update an article with data t...
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Sally Anne Dishong commented,
In the Knowledgebase tab, I'm trying to get a view of the net negative article votes over the past year. I have selected "bottom 100" and get only a list of 46 articles, in addition they are not or...
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Sally Anne Dishong commented,
Dane, We don't have any communities set up in our three Help Centers, so all content for moderation is user content on articles. However, I'm no longer seeing the user comments on articles in the U...
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Sally Anne Dishong commented,
For some reason, over the last few months, I've stopped receiving email notifications for user comments moderation on articles in our three Help Centers. Instead, the user comments on articles have...
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Sally Anne Dishong commented,
Hi Dane, Thank you for your response. In my three Help Centers, the articles that are being suggested for updates contain only a reason based on number of views. For example: This article has rec...
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Sally Anne Dishong commented,
I'm looking at our Explore dashboard for Answer Bot, and under Suggestion rate I'm seeing (screenshot below). Can you please explain what is "unsuccessful attempts" ? Thanks!
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Sally Anne Dishong commented,
Hi Dane, Can you please address the questions that Dan Cooper posted above for automatic dismissals of Content Cues. It is becoming quite a chore to have to review and dismiss cues that stay in the...
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Sally Anne Dishong commented,
I'm seeing content cues that say they were created last year...why aren't they being removed automatically after 30 days as stated at the end of the article above?
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Sally Anne Dishong commented,
Maybe I'm missing something...but how is the "Update" content cue data different from looking at the most viewed articles in reporting over the same period (e.g. last 60 days)?