Recent searches


No recent searches

Robert Cwicinski's Avatar

Robert Cwicinski

Joined Apr 16, 2021

·

Last activity Apr 28, 2023

Founder and Consultant at Leafworks and Knots. Zendesk premier partner, app builders, integration and automation experts. https://leafworks.de https://knots.io

Following

0

Followers

0

Total activity

26

Votes

10

Subscriptions

8

ACTIVITY OVERVIEW

Latest activity by Robert Cwicinski

Robert Cwicinski commented,

Community comment Deutsch Community

Hallo Stefan Koshold

geht es um das auslesen von Daten aus dem PDF aus der Rechnung? 

Wir haben zwei Apps im Marketplace, die dies in Kombination können. 
* OCR converter (macht aus dem PDF oder Bild Text und macht diesen durchsuchbar - auch handgeschrieben)
* Knots Parsing (extrahiert Text anhand von Mustern aus dem Text wie z.B. Rechnungsnummer und speichert diese in einem Custom Feld)

Darüber hinaus bauen wir gerade einen Service, welcher explizit für die Verarbeitung von Rechnungen gedacht ist. Meld dich gerne bei Fragen jederzeit bei einem von uns (Leafworks)

View comment · Posted Apr 28, 2023 · Robert Cwicinski

0

Followers

1

Vote

0

Comments


Robert Cwicinski commented,

Community comment Feedback - Ticketing system (Support)

There is a Marketplace App for that.
It extracts data from PDFs and Images and Stores the content within internal comments.
Internal comments are then found via the normal Zendesk search - maybe this would help you all.

There‘s a 14day trial for the app:
https://www.zendesk.de/marketplace/apps/support/853204/ocr-pdf-converter-by-knots/

Best,
Robert

View comment · Posted Jan 05, 2023 · Robert Cwicinski

0

Followers

3

Votes

0

Comments


Robert Cwicinski commented,

Community comment Q&A - Objects, workspaces, and rules

Hi Jessica Knöfler

this changed recently. It's not called "Extension" anymore. You can find it now under the "Webhooks" section within Zendesk administration. 
Feel free to ping me directly if you need help here. 

Best,
Robert

View comment · Posted Aug 23, 2022 · Robert Cwicinski

0

Followers

0

Votes

0

Comments


Robert Cwicinski commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Hi @Eric.

Any news here? 
When will it be possible to use GA4 (G-XYZ)? 

View comment · Posted May 10, 2022 · Robert Cwicinski

0

Followers

0

Votes

0

Comments


Robert Cwicinski commented,

Community comment Feedback - Ticketing system (Support)

Hi again. 

We just tried the potential workaround - I think this could work like that. As a result we could have the following within the related tickets: 

  • Add Tag (i.e. "bounced")
  • Change status to "open"
  • Add internal note containing details

At least for scenarios where there's a running inbox in between this would work (Email -> Inbox -> Forwarding to ZD-support-address).
 
Best,
Robert.

View comment · Posted Feb 15, 2022 · Robert Cwicinski

0

Followers

0

Votes

0

Comments


Robert Cwicinski commented,

Community comment Feedback - Ticketing system (Support)

+1 (or more). 
We have quite some clients requesting this.

Current issues: 

  • Soft bounces
    Out-of-office replies are sent by client email providers saying when somebody is back in the office -> nobody will know that in Zendesk and has therefore no chance to approach alternative recipients.
  • Hard bounces
    if there is a typo/error in the email address nobody will know the email was not delivered. Even if the domain doesn't exist at all (due to DNS errors) there is no information about this. 

Suggested workarounds:

  • Read receipts -> do not work -> a lot of mail clients prevent this / so you won't have any confirmation here
  • Only work-around is to have the Inbox (i.e. in Outlook) and track if there are any types of bounces. Also thought about monitoring the inbox technically to add internal notes with bounces/bounce-reasons and Tag tickets.

 

It would be great to get a reply/update here.
Especially clients who move over from groupware inboxes think this is a step backward.

Is this feature planned? Is there a timeline?

Thanks a lot for a response.

Robert from Leafworks

View comment · Posted Feb 15, 2022 · Robert Cwicinski

0

Followers

4

Votes

0

Comments


Robert Cwicinski commented,

Community comment Feedback - Community Forums (Gather)

Hi Nicole,
both would be great...

View comment · Posted Oct 28, 2019 · Robert Cwicinski

0

Followers

0

Votes

0

Comments


Robert Cwicinski commented,

Community comment Feedback - Community Forums (Gather)

We also hear the following requirements from our customers:

  • attach files like pdf, videos etc. 
  • directly embed YouTube videos instead of a link

View comment · Posted Oct 28, 2019 · Robert Cwicinski

0

Followers

4

Votes

0

Comments