Robert Cwicinski

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Search should look into attachments

There is a Marketplace App for that. It extracts data from PDFs and Images and Stores the content within internal comments. Internal comments are then found via the normal Zendesk search - maybe th...

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• Robert Cwicinski
• Created January 05, 2023 21:13
• 2 votes

1. Community
2. Zendesk Suite Q&A
3. Post internal comment with trigger

Hi Jessica Knöfler this changed recently. It's not called "Extension" anymore. You can find it now under the "Webhooks" section within Zendesk administration. Feel free to ping me directly if you n...

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• Robert Cwicinski
• Created August 23, 2022 09:17
• 0 votes

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Is manifest.json gaID supports Google Analytics 4

Hi @Eric. Any news here? When will it be possible to use GA4 (G-XYZ)? 

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• Robert Cwicinski
• Created May 10, 2022 08:40
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

Hi again.  We just tried the potential workaround - I think this could work like that. As a result we could have the following within the related tickets:  Add Tag (i.e. "bounced") Change status t...

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• Robert Cwicinski
• Created February 15, 2022 14:09
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

+1 (or more). We have quite some clients requesting this. Current issues:  Soft bouncesOut-of-office replies are sent by client email providers saying when somebody is back in the office -> nobod...

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• Robert Cwicinski
• Created February 15, 2022 11:19
• 4 votes

1. Objects and rules
2. ...
3. Sunshine for admins
4. Setting roles and permissions for Sunshine custom objects

Hi there, one question regarding allowing end users to access custom objects... How is it handled that end-users can only access their "own" data?Is the object-relation between custom object and us...

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• Robert Cwicinski
• Created November 02, 2021 13:01
• 0 votes

1. Community
2. Feedback - Community Forums (Gather)
3. Attach PDF to Community Posts and Comments

Hi Nicole, both would be great...

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• Robert Cwicinski
• Created October 28, 2019 20:07
• 0 votes

1. Community
2. Feedback - Community Forums (Gather)
3. Attach PDF to Community Posts and Comments

We also hear the following requirements from our customers: attach files like pdf, videos etc.  directly embed YouTube videos instead of a link

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• Robert Cwicinski
• Created October 28, 2019 15:04
• 4 votes