Tony Williamson
#LivingHiFi with HEART+SOUL You Can Hear
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Total activity38
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Last activity
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Member since
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Activity overview
Latest activity by Tony Williamson-
Tony Williamson commented,
Hi Julio With over 7 years of history - that is a very long, laborious, manual process with no easy way to identify which threads to adjust if like most people using Zendesk have limited or no know...
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Tony Williamson commented,
We have over 7 years of topics and posts in our Community. How can we archive topics which have not been contributed for over 2 years without manually reviewing every post? I cannot see any way to ...
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Tony Williamson commented,
This is required here too - please do so... not interested in another monthly fee for a third-party product when the existing free Google Play Integration works well. Our ratings in Google Play tur...
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Tony Williamson commented,
Customer Lists according to your documentation are available in legacy editions but no longer in Enterprise. As a long-term Zendesk customer, it is unfortunate that I now have to 'Contact our Sales...
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Tony Williamson commented,
20 - wow I thought our 5 or 6 were a handful... happy to pay it forward
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Tony Williamson commented,
Hi Ola This is what we did in our Macros {% if {{ticket.brand.name}} == 'Brand X' %}{% assign kb = 'http://brandx.support.com' %}{% elsif {{ticket.brand.name}} == 'Brand Y' %}{% assign kb = 'ht...
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Tony Williamson commented,
This is unfortunate and a real problem that has plagued me for years - I do not want Level 1 agents circumventing views by using the Dashboard. This really is a problem and should be looked at
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Tony Williamson commented,
I'm with Joel regarding notifying the requester is a deal breaker... There are a number suggestions to not just this problem but others where the response is 'just hack the JSON' which I understand...
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Tony Williamson commented,
Simply adding "on-hold" to be included in the pausible updates would be a solution, or something more involved where there is an actual option in a ticket to deliberately pause an SLA. This is real...
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Tony Williamson commented,
Do we have an update on this? I am initiating Brands but have over 250 FAQs I would like to split over 2, possibly 3 different brand sites...