Tony Williamson

1. Community
2. Feedback - Ticketing System (Support)
3. Integration of iTunes AppStore into Zendesk

This is required here too - please do so... not interested in another monthly fee for a third-party product when the existing free Google Play Integration works well. Our ratings in Google Play tur...

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• Tony Williamson
• Created October 17, 2022 20:09
• 0 votes

1. Zendesk Suite
2. Getting Started with Zendesk Suite
3. About Zendesk Suite add-ons

Customer Lists according to your documentation are available in legacy editions but no longer in Enterprise. As a long-term Zendesk customer, it is unfortunate that I now have to 'Contact our Sales...

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• Tony Williamson
• Created August 23, 2022 18:00
• 1 vote

1. Objects and rules
2. ...
3. Workflows
4. Zendesk Support placeholders reference

20 - wow  I thought our 5 or 6 were a handful... happy to pay it forward

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• Tony Williamson
• Created April 27, 2022 13:30
• 0 votes

1. Objects and rules
2. ...
3. Workflows
4. Zendesk Support placeholders reference

Hi Ola  This is what we did in our Macros {% if {{ticket.brand.name}}​ == 'Brand X' %}{% assign kb = 'http://brandx.support.com' %}{% elsif {{ticket.brand.name}}​ == 'Brand Y' %}{% assign kb = 'ht...

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• Tony Williamson
• Created April 27, 2022 13:19
• 0 votes

1. Objects and rules
2. ...
3. Workflows
4. Zendesk Support placeholders reference

Is it possible to create a custom place holder somehow? We are a multibrand site and want to change the closing salutation in a macro based on the Brand assignedThank you for choosing {{ticket.bran...

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• Tony Williamson
• Created January 14, 2021 21:10
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Disabling dashboard tickets

This is unfortunate and a real problem that has plagued me for years - I do not want Level 1 agents circumventing views by using the Dashboard. This really is a problem and should be looked at

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• Tony Williamson
• Created December 26, 2020 17:55
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Share articles across multiple brand accounts

Me again - any update on this - this is still a need on our end... 

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• Tony Williamson
• Created March 11, 2019 15:47
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Functionality to pause an SLA

I'm with Joel regarding notifying the requester is a deal breaker... There are a number suggestions to not just this problem but others where the response is 'just hack the JSON' which I understand...

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• Tony Williamson
• Created January 09, 2019 14:06
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Functionality to pause an SLA

Simply adding "on-hold" to be included in the pausible updates would be a solution, or something more involved where there is an actual option in a ticket to deliberately pause an SLA. This is real...

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• Tony Williamson
• Created March 23, 2018 20:09
• 3 votes

1. Community
2. Feedback - Help Center (Guide)
3. Share articles across multiple brand accounts

Do we have an update on this? I am initiating Brands but have over 250 FAQs I would like to split over 2, possibly 3 different brand sites...

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• Tony Williamson
• Created January 03, 2018 15:43
• 1 vote