Tony Williamson

#LivingHiFi with HEART+SOUL You Can Hear

Total activity

30
Last activity

April 27, 2022 13:30
Member since

April 15, 2021 16:52
Following

0 users
Followed by

0 users
Votes

9
Subscriptions

10

Activity overview

Latest activity by Tony Williamson

Tony Williamson commented, April 27, 2022 13:30
20 - wow I thought our 5 or 6 were a handful... happy to pay it forward
- View comment
- Tony Williamson
- Created April 27, 2022 13:30
- 0 votes
Tony Williamson commented, April 27, 2022 13:19
Hi Ola This is what we did in our Macros {% if {{ticket.brand.name}} == 'Brand X' %}{% assign kb = 'http://brandx.support.com' %}{% elsif {{ticket.brand.name}} == 'Brand Y' %}{% assign kb = 'ht...
- View comment
- Tony Williamson
- Created April 27, 2022 13:19
- 0 votes
Tony Williamson commented, January 19, 2021 20:34
As an Admin, how can I see my individual agents' personal macros and vet them? I have found how t disable personal macros going forward but need to remove/corral existing macros before the policy ...
- View comment
- Tony Williamson
- Created January 19, 2021 20:34
- 1 vote
Tony Williamson commented, January 15, 2021 13:38
Thanks David - this is useful and gives me some ideas
- View comment
- Tony Williamson
- Created January 15, 2021 13:38
- 1 vote
Tony Williamson commented, January 14, 2021 21:10
Is it possible to create a custom place holder somehow? We are a multibrand site and want to change the closing salutation in a macro based on the Brand assignedThank you for choosing {{ticket.bran...
- View comment
- Tony Williamson
- Created January 14, 2021 21:10
- 0 votes
Tony Williamson commented, December 26, 2020 17:55
This is unfortunate and a real problem that has plagued me for years - I do not want Level 1 agents circumventing views by using the Dashboard. This really is a problem and should be looked at
- View comment
- Tony Williamson
- Created December 26, 2020 17:55
- 1 vote
Tony Williamson commented, March 11, 2019 15:47
Me again - any update on this - this is still a need on our end...
- View comment
- Tony Williamson
- Created March 11, 2019 15:47
- 1 vote
Tony Williamson commented, January 09, 2019 14:06
I'm with Joel regarding notifying the requester is a deal breaker... There are a number suggestions to not just this problem but others where the response is 'just hack the JSON' which I understand...
- View comment
- Tony Williamson
- Created January 09, 2019 14:06
- 0 votes
Tony Williamson commented, March 23, 2018 20:09
Simply adding "on-hold" to be included in the pausible updates would be a solution, or something more involved where there is an actual option in a ticket to deliberately pause an SLA. This is real...
- View comment
- Tony Williamson
- Created March 23, 2018 20:09
- 3 votes
Tony Williamson commented, January 03, 2018 15:43
Do we have an update on this? I am initiating Brands but have over 250 FAQs I would like to split over 2, possibly 3 different brand sites...
- View comment
- Tony Williamson
- Created January 03, 2018 15:43
- 1 vote