Tony Williamson
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Total activity27
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Last activity
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Member since
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Following0 users
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Votes8
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Activity overview
Latest activity by Tony Williamson-
Tony Williamson commented,
Hi Anna It is extremely disappointing this is a requirement and Zendesk collects this information but when our consumers question it, we get the questions and not Zendesk.This needs to be resolved ...
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Tony Williamson commented,
As an Admin, how can I see my individual agents' personal macros and vet them? I have found how t disable personal macros going forward but need to remove/corral existing macros before the policy ...
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Tony Williamson commented,
Thanks David - this is useful and gives me some ideas
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Tony Williamson commented,
Is it possible to create a custom place holder somehow? We are a multibrand site and want to change the closing salutation in a macro based on the Brand assignedThank you for choosing {{ticket.bran...
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Tony Williamson commented,
This is unfortunate and a real problem that has plagued me for years - I do not want Level 1 agents circumventing views by using the Dashboard. This really is a problem and should be looked at
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Tony Williamson commented,
Me again - any update on this - this is still a need on our end...
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Tony Williamson commented,
I'm with Joel regarding notifying the requester is a deal breaker... There are a number suggestions to not just this problem but others where the response is 'just hack the JSON' which I understand...
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Tony Williamson commented,
Simply adding "on-hold" to be included in the pausible updates would be a solution, or something more involved where there is an actual option in a ticket to deliberately pause an SLA. This is real...
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Tony Williamson commented,
Do we have an update on this? I am initiating Brands but have over 250 FAQs I would like to split over 2, possibly 3 different brand sites...