Tony Williamson
#LivingHiFi with HEART+SOUL You Can Hear
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Recent activity by Tony Williamson-
Hi Julio With over 7 years of history - that is a very long, laborious, manual process with no easy way to identify which threads to adjust if like most people using Zendesk have limited or no know...
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We have over 7 years of topics and posts in our Community. How can we archive topics which have not been contributed for over 2 years without manually reviewing every post? I cannot see any way to ...
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This is required here too - please do so... not interested in another monthly fee for a third-party product when the existing free Google Play Integration works well. Our ratings in Google Play tur...
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Customer Lists according to your documentation are available in legacy editions but no longer in Enterprise. As a long-term Zendesk customer, it is unfortunate that I now have to 'Contact our Sales...
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20 - wow I thought our 5 or 6 were a handful... happy to pay it forward
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Hi Ola This is what we did in our Macros {% if {{ticket.brand.name}} == 'Brand X' %}{% assign kb = 'http://brandx.support.com' %}{% elsif {{ticket.brand.name}} == 'Brand Y' %}{% assign kb = 'ht...
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Hi Anna It is extremely disappointing this is a requirement and Zendesk collects this information but when our consumers question it, we get the questions and not Zendesk.This needs to be resolved ...
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As an Admin, how can I see my individual agents' personal macros and vet them? I have found how t disable personal macros going forward but need to remove/corral existing macros before the policy ...
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Thanks David - this is useful and gives me some ideas
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Is it possible to create a custom place holder somehow? We are a multibrand site and want to change the closing salutation in a macro based on the Brand assignedThank you for choosing {{ticket.bran...