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Lauren Ell's Avatar

Lauren Ell

Joined Apr 17, 2021

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Last activity Jul 12, 2023

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ACTIVITY OVERVIEW

Latest activity by Lauren Ell

Lauren Ell commented,

Community comment Feedback - Ticketing system (Support)

Hi, is there any updates please for when we can expect to be able to use conditions for multi-select fields? Thanks.

View comment · Posted Dec 19, 2022 · Lauren Ell

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Lauren Ell created a post,

Post Feedback - Ticketing system (Support)

Good morning, 

We've been reviewing the volume of CSAT ratings we get on our tickets to understand our response rate. We believe there's an opportunity to increase this as we've identified when the page opens for a customer, the 'what is the main reason you are unsatisfied' field is greyed out. The majority of our customers are on mobiles, not desktop and it's not immediately obvious that this can be selected to get the dropdown list of reasons.

It would be great if it could be customised more or even made more user friendly for customers. 

Thanks! 

 

Posted Aug 08, 2022 · Lauren Ell

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