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Tina Desprez

Joined Apr 16, 2021

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Last activity Feb 06, 2025

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Latest activity by Tina Desprez

Tina Desprez created a post,

Post Feedback - Zendesk AI and automation

In a recent announcement about <Unlocking AI Success with Zendesk Knowledge Base Event Summary by Devan La Spisa > it was recommended that we use the intent dashboard to ID frequent issues as one of several suggestions to replace functionality that exists in Content Cues. The dashboard filter does not allow filtering to “Live” Answers which makes it more time consuming to scroll through multiple pages of answers just to locate the ones that are live. It would be helpful for the intent dashboard to allow filtering to live answers, so we don't have to invest even more unnecessary time to manually review frequently submitted requests. 

Posted Feb 06, 2025 · Tina Desprez

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Tina Desprez commented,

CommentSelf-service best practices and recipes

Thanks for the article. While I appreciate the advise in this was something that Content Cues did well. My team doesn't have staffing or time to perform this process manually and I suspect there are other teams using Zendesk in the same situation. Not sure what usage data was reviewed to decide on deprecation but it seems counterproductive to deprecate a perfectly useful AI tool that can only be replicated via timely, exhausting manual review of ten of thousands of tickets. I understand that there will be some forthcoming data points to support the deprecation of the Content Cues functionality, but honestly, that wasn't what was ideal about it. Aside from exporting ticket data and running it through an external AI tool, there sadly isn't anything in Zendesk to replace the utility of Content Cues. 

View comment · Posted Feb 06, 2025 · Tina Desprez

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Tina Desprez created a post,

Post Feedback - Help Center (Guide)

Feature Request Summary

  • Need more real estate for viewing article content when editing in Guide. More than 50% of the page would be ideal.

Use Case

  • Currently, when editing an article in Guide there is a limited space available in which to view the article body (depending on browser settings, etc.). 

Product limitation or missing feature

  • The browser and its tool bar along with the Guide's left and right side panels, masthead, guide article header, and editing tool bar use more than 50% of screen real estate. 

Business impact of limitation or missing feature

  • For articles that are lengthy or contain images it is a real challenge to judge location within the article, navigate the article, and judge sizing on an image. As a workaround, I spend too much time previewing the article which is not very efficient.

Other necessary information or resources

  • Not at this time

Posted Sep 29, 2022 · Tina Desprez

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Tina Desprez commented,

CommentAdditional ticket channels

Lisa Kelly,

How does the Agent Workspace interact with third-party telephony integrations? I've read quite a bit about how it interacts with Talk. We have an active integration btw Zendesk and Talkdesk. Thanks.

View comment · Edited Apr 18, 2022 · Tina Desprez

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Tina Desprez created a post,

Post Feedback - Admin Center

Info at zendesk.com/admin/account/billing/subscription doesn't provide enough detail.

Currently, regular updates from account manager serve as means for managing temporary subscript seats. Although helpful, this is not ideal. It would be best if admins center allowed better visibility into (1) how many monthly seats are in use and by whom, (2) on which date(s) active temporary seats begin a new month of use, and (3) how many monthly seats remain of total number purchased. 

(Apologies if this submission is not to required format however, I did try to locate what was mentioned in recent posting without luck: )

Posted Dec 20, 2021 · Tina Desprez

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