Ann McKinney
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Total activity17
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Ann McKinney-
Ann McKinney commented,
At this point, I still have two icons in my Agent Workspace for Talk and Messaging Updates, that we DO NOT USE. I've asked to have these removed, but only the Chat icon was removed. Can someone p...
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Ann McKinney commented,
I'm unable to uncheck chat. A warning pop-up says: Access cannot be removed You need at least one admin for Chat.
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Ann McKinney commented,
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Ann McKinney created a post,
Option to Remove Chat, Talk, & Message Icons from Agent Workspace
We only use the email channel to communicate with out customers, and do not offer chat, text, or calls. The icons for these three channels are not relevant to our agents, and their pop-ups block vi...
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Ann McKinney commented,
It's a great idea, but needs more refinement to eliminate the negative impact on views. The new filter column is pushing the far right column off the page, and scroll bars are too awkward to work w...
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Ann McKinney commented,
I am having the same issue. I'm unable to include the secondary email in emails to an end-user, nor does ZD allow me to send to the verified secondary email.
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Ann McKinney commented,
Is there an update on this much needed request that's been pending for over two years now? Thanks!
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Ann McKinney commented,
I submitted an identical request for this today! Please add me to this request for very much needed feature.
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Ann McKinney commented,
This is a VERY IMPORTANT feature that I'm quite surprised is not available, at least for admins. We have tickets with important information that require reopening, but this system is very cumbersom...