Ann McKinney
-
Total activity15
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes1
-
Subscriptions6
Activity overview
Latest activity by Ann McKinney-
Ann McKinney commented,
I reported this same issue in a different thread over a year and half ago, so I'm very disappointed to find no response by Zendesk in the three years this thread has been extremely active.
-
Ann McKinney commented,
With so many requests for a feature EVERY OTHER SUPPORT SYSTEM OFFERS, Zendesk needs to get up to speed with current client needs. Why hasn't anything been done since this post 1-1/2 years ago with...
-
Ann McKinney commented,
At this point, I still have two icons in my Agent Workspace for Talk and Messaging Updates, that we DO NOT USE. I've asked to have these removed, but only the Chat icon was removed. Can someone p...
-
Ann McKinney commented,
I'm unable to uncheck chat. A warning pop-up says: Access cannot be removed You need at least one admin for Chat.
-
Ann McKinney commented,
-
Ann McKinney created a post,
Option to Remove Chat, Talk, & Message Icons from Agent Workspace
We only use the email channel to communicate with out customers, and do not offer chat, text, or calls. The icons for these three channels are not relevant to our agents, and their pop-ups block vi...
-
Ann McKinney commented,
I am having the same issue. I'm unable to include the secondary email in emails to an end-user, nor does ZD allow me to send to the verified secondary email.
-
Ann McKinney commented,
This is a VERY IMPORTANT feature that I'm quite surprised is not available, at least for admins. We have tickets with important information that require reopening, but this system is very cumbersom...