Perla Rimmerman
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Total activity68
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes30
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Subscriptions27
Activity overview
Latest activity by Perla Rimmerman-
Perla Rimmerman commented,
Same here. It's been very hard for us to measure agent touches with the different channels, side conversations, etc. I would also love a recipe similar to what Marta Lagut suggested so we can accur...
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Perla Rimmerman commented,
Hi, I'm trying to understand how this feature should work. Let's say we have 3 brands: Brand A <help@brandA.com> (default) Brand B <billing@brandB.com> Brand C <legal@brandC.com> If I create a ne...
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Perla Rimmerman commented,
Adding my vote. This feature is needed.
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Perla Rimmerman commented,
Hi! Is it possible to integrate two separate Zendesk accounts belonging to the same company into one Slack account?
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Perla Rimmerman commented,
I would like to have the "Away" status removed entirely. It's not useful to us and only skews reporting for total online time. Is there a way to do this?
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Perla Rimmerman commented,
I'm experiencing the same problem Shawn describes above. We have an agent that can go online for 40 min or so with or so without receiving ANY calls (we have calls waiting), and all calls are being...
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Perla Rimmerman commented,
That is great news, Nicole! The ability to correct typos would be great. The typo for lost_shirt is not a fun one to have on reports :)
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Perla Rimmerman commented,
Our use case is very similar to OP. This is a much needed integration.
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Perla Rimmerman commented,
If not able to implement a way to erase tags, at least add a way to prevent tags from showing in the auto-fill option for the ticket field, like a blacklist.
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Perla Rimmerman commented,
We really need a way to replace tags from closed tickets, since deleting them is not an option. We are left with several typos and incorrectly named tags forever and they are a source of confusion ...