Perla Rimmerman
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Recent activity by Perla Rimmerman-
Same here. It's been very hard for us to measure agent touches with the different channels, side conversations, etc. I would also love a recipe similar to what Marta Lagut suggested so we can accur...
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Hi, I'm trying to understand how this feature should work. Let's say we have 3 brands: Brand A <help@brandA.com> (default) Brand B <billing@brandB.com> Brand C <legal@brandC.com> If I create a ne...
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Adding my vote. This feature is needed.
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Thank you, @.... Hopefully this is something that can be looked into for a future update.
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Hi! Is it possible to integrate two separate Zendesk accounts belonging to the same company into one Slack account?
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I would like to have the "Away" status removed entirely. It's not useful to us and only skews reporting for total online time. Is there a way to do this?
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I'm experiencing the same problem Shawn describes above. We have an agent that can go online for 40 min or so with or so without receiving ANY calls (we have calls waiting), and all calls are being...
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That is great news, Nicole! The ability to correct typos would be great. The typo for lost_shirt is not a fun one to have on reports :)
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Our use case is very similar to OP. This is a much needed integration.
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If not able to implement a way to erase tags, at least add a way to prevent tags from showing in the auto-fill option for the ticket field, like a blacklist.