Perla Rimmerman
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Total activity68
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Last activity
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Comments
Votes on activity by Perla Rimmerman-
We really need a way to replace tags from closed tickets, since deleting them is not an option. We are left with several typos and incorrectly named tags forever and they are a source of confusion ...
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Hi! Is it possible to integrate two separate Zendesk accounts belonging to the same company into one Slack account?
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Thank you, @.... Hopefully this is something that can be looked into for a future update.
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If not able to implement a way to erase tags, at least add a way to prevent tags from showing in the auto-fill option for the ticket field, like a blacklist.
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Hi, I'm trying to understand how this feature should work. Let's say we have 3 brands: Brand A <help@brandA.com> (default) Brand B <billing@brandB.com> Brand C <legal@brandC.com> If I create a ne...
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That is great news, Nicole! The ability to correct typos would be great. The typo for lost_shirt is not a fun one to have on reports :)
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Our use case is very similar to OP. This is a much needed integration.
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Same here. It's been very hard for us to measure agent touches with the different channels, side conversations, etc. I would also love a recipe similar to what Marta Lagut suggested so we can accur...
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Adding my vote. This feature is needed.
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I'm experiencing the same problem Shawn describes above. We have an agent that can go online for 40 min or so with or so without receiving ANY calls (we have calls waiting), and all calls are being...