Thank you, Walter for the update.

For our usage (and from the comments here for others as well), embeddable dashboards will simply not be enough.

Apart from being able to shape data for different needs, the biggest issue is that only through Insights/GoodData can we properly expose time usage patterns (by date/customer/agent/ticket type etc) then consume those patterns in external systems.

In my eyes, embeddable dashboards are a Professional level solution, not Enterprise.

To maintain what we currently have out of the box, we will be forced to trawl through the audits table, track ticket time changes, import them into somewhere else then shape them in useful patterns. Effectively, we'll be forced to build a parallel EDW for data that already exists in Zendesk (and available via Insights).

In addition, even if embeddable dashboard were a solution, your expected ETA is *after* Insights is retired. What do you expect your enterprise customers to do in the mean time?

Can Insights stay up until some feature parity is achieved in the backend?

I am happy to take this offline with any of your crew to show you how we use the Insights API in ways that cannot be achieved without similar endpoints in Explorer.