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Kok Cheong Khoo
Joined Apr 17, 2021
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Last activity Oct 25, 2021
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Latest activity by Kok Cheong Khoo
Kok Cheong Khoo commented,
Hi Zendesk team,
For the "Tracking your organization's support requests", I was not able to see the [Request] menu. How do I make this menu appear?
I only can see the [Requests] menu when I clicked on the link from the ticket response (e.g. https://aabbcc.zendesk.com/hc/requests/1001 but only see this ticket. I want to see all my requested tickets when I select [My activities].
I log in with an End-user account. (There is no difference even login with Admin account). Kindly advise if I have to make any setting change?
Thanks.
KC
View comment · Posted Feb 22, 2021 · Kok Cheong Khoo
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Kok Cheong Khoo commented,
Hi Support Team,
I am using Zendesk Support Professional and would like to share my dashboard with Light Agents. However, after I had set the Explore Default Role as "Viewer" and shared the dashboard to the Light Agents, they are not able to see the dashboard (showed blank page).
Can you advise me?
View comment · Posted Jan 05, 2021 · Kok Cheong Khoo
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