Ben
Solution Architect
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Total activity105
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Last activity
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Member since
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Following2 users
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Votes58
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Activity overview
Latest activity by Ben-
Ben commented,
Agreed. For example, a client emails a request and ticket is created. We want to check with the freight company and track that as a seperate ticket, so we would create a side conversation via Ticke...
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Ben commented,
It is supported in Zendesk Sell, and the Zendesk Sell team are looking for email features for Sell here: Email in Sell - we want your feedback! – Zendesk help Would love to hear from Zendesk Suppor...
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Ben commented,
Not so much a feature to add, but a "please keep this feature" Per Connecting your email with Zendesk Sell – Zendesk help I would STRONGLY want to know that being able to use your own SMTP server R...
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Ben commented,
Still keen to see this happen...
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Ben commented,
Hi Ryo Ogochi this post here might also be relevant to your needs https://support.zendesk.com/hc/en-us/community/posts/4408867843354-Master-Smart-Lists
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Ben commented,
@Jean-Sébastien it sure is - I'm hoping that the Zendesk Sell team can add this in
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Ben commented,
It would be GREAT to have an option to send via the clients mail server (specifically MS Exchange)In our case the client already uses CodeTwo to do email signatures for all staff across the organis...
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Ben commented,
It would be GREAT to have an option to send via the clients mail server.In our case the client already uses CodeTwo to do email signatures for all staff across the organisation. Having a profile fo...
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Ben commented,
@... AWESOME! thanks - the answer was right in front of me the whole time. Appreciate you showing me. 👍
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Ben created a post,
Easily filter Contacts vs Companies
AnsweredWith a filter, and by extension a smart list, we can't see how to get a list of Contact records that are ONLY Company records. If we add the field "Company" and filter by "With Company" we get both...