Kiran Vangaru

Hi Jessie,

Thanks for your response.

Our staff is equipped with GTM(Go To Meeting) to look into customer issues in more detail by screen sharing etc. If the issue not resolved on Talk, we have to setup a follow up GTM to debug the issue. During these times setting the status to offline does not reflect the accurate status of the agent while he is still working on the case and does not provide good report to the management either.

There should be easier ways to set different statuses based on Agent's availability. 

Hope that clarifies and let me know if you need further details.

Thanks and regards,

Kiran

We are new to ZenTalk moving from another web based telephony system. However, I found a bit strange to see only two statuses (online, offline) which the teams will struggle when they are on calls with customers via other channels. Can this be added to the top of your priority list as using customisation is for sure not a viable solution here. Please also let us know the timelines here.

Appreciate your consideration here.

Thanks,

Kiran