Rafael de Paiva

1. Zendesk Suite
2. Using Built by Zendesk apps
3. Installing and using the Ticket Redaction app

Is that possible to use the ticket redaction feature automatically through a trigger, for example? I'd like to redact automatically some attachments, and not depending on manual intervention. Shoul...

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• Rafael de Paiva
• Created March 03, 2021 13:31
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore - Dashboard Email Delivery options

Need an update about sharing dashboards externally / for light agents as well.

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• Rafael de Paiva
• Created September 26, 2019 20:17
• 0 votes