David Windell

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Voice: New call notification through speakers, call through headset

Freshcaller has had this feature for years so there must be browser support for it: https://support.freshcaller.com/en/support/solutions/articles/239556-how-to-make-an-incoming-phone-call-ring-on-b...

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• David Windell
• Created June 08, 2022 11:57
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Allow end users to update fields after ticket is created

I can't share the code publicly but we (https://outeredge.agency/) might be able to offer some custom development for you on your portal. It involves creating an API endpoint outside of Zendesk whi...

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• David Windell
• Created March 26, 2021 09:59
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Allow end users to update fields after ticket is created

Using some custom Javascript in a custom HC theme we added this which calls our remote API:

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• David Windell
• Created May 26, 2020 12:30
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Allow end users to update fields after ticket is created

We don't directly connect to the ZD API, our custom JavaScript makes a request to an externally managed endpoint which in turn updates the ticket in ZD. It's a hack, but it works.

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• David Windell
• Created May 21, 2020 19:34
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Allow end users to update fields after ticket is created

We've had to implement this with an API hack, would be great if this could be part of the core product.

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• David Windell
• Created May 21, 2020 10:31
• 0 votes