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Aja Varney's Avatar

Aja Varney

Joined Apr 16, 2021

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Last activity Oct 29, 2024

Zendesk Luminary

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Latest activity by Aja Varney

Aja Varney created a post,

PostZendesk EAP - Article Multiplacement

I'm not sure if this is a known exclusion at this point (I didn't see it in any of the documentation?), but it looks like content blocks do not work as expected when using multiplacement. 

You can create the article with the content block, select the other areas for placement….. but only the text is placed in the additional areas - not the content block (so if you update the content block, those additional placements won't update). 

While it's helpful to get the text to the additional placements, this lack of content block functionality makes it WAY less useful to us, than initially expected. 

My current use case is placing an article across multiple brands, that contains a content block. Once it is placed, using this multiplacement feature (ideally), we'd simply just need to update the content block to update all brands. 
 

Posted Oct 29, 2024 · Aja Varney

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Aja Varney commented,

Community commentZendesk Support EAP - Suggested Replies

We're experiencing the same issue. We don't heavily use macros, so the AI is defaulting to 1 macro in particular (which isn't correct) and does not seem to be taking into account the extensive help center content at all.  

View comment · Posted Apr 30, 2024 · Aja Varney

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Aja Varney commented,

Community comment Feedback - Ticketing system (Support)

Agreed! +1 for me. 

We have a large use case with many "brands".... but most agents are tasked with one brand or the other. 
Would be excellent to be able to restrict user to brand(s) - multi select. 

View comment · Posted Feb 03, 2020 · Aja Varney

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