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Maurits Vos

Joined Apr 15, 2021

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Last activity Feb 20, 2025

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ACTIVITY OVERVIEW

Latest activity by Maurits Vos

Maurits Vos commented,

Community comment Feedback - Reporting and analytics (Explore)

+1 on this feature request

 

Thanks for the suggested workaround Jakob! I've successfully been able to make it work.

 

Jakob's suggested workaround may be a temporary solution, but does not give credit for individual agent activity what we are looking for. 

View comment · Posted Oct 03, 2024 · Maurits Vos

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Maurits Vos commented,

CommentHow to create and update reports

+1 on being able to report on side conversations. Primarily to track agent activity.

 

Previously, our agents would reach out to other departments (finance, supply chain, field service tech, etc.) through follower notifications. We now push towards using side conversations instead to keep ticket threads clean and avoid unnecessary notifications to followers.  

View comment · Posted Oct 03, 2024 · Maurits Vos

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Maurits Vos commented,

Community comment Feedback - Ticketing system (Support)

Hi,

Just stepping in here.

 

Our use case for this feature would be that we have different SOP's for some customers. We ship spare parts internationally and sometimes we need to make sure that certain documents are prepared for customs purposes or that there is a specific setting in the order that needs to be taken into account before the order is submitted in the system. Forgetting to do so may have financial implications for our/the customers' business 

 

We do take notes in the user/organization profile and use the "user date" app to remind our agents, though an internal comment or similar feature would be a better safety measure in our case.

View comment · Posted May 31, 2018 · Maurits Vos

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