Hi,

Just stepping in here.

Our use case for this feature would be that we have different SOP's for some customers. We ship spare parts internationally and sometimes we need to make sure that certain documents are prepared for customs purposes or that there is a specific setting in the order that needs to be taken into account before the order is submitted in the system. Forgetting to do so may have financial implications for our/the customers' business

We do take notes in the user/organization profile and use the "user date" app to remind our agents, though an internal comment or similar feature would be a better safety measure in our case.