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Customer Service Department

Joined Apr 16, 2021

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Last activity Oct 22, 2021

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Customer Service Department commented,

Community comment Feedback - Ticketing system (Support)

I completely agree with this post and find it frustrating that we cannot have any sort of follow-up created when utilizing side conversations. E&O exposure for clients is heightened when they try and respond to this closed ticket through the side conversation add-on and no notice is given to us to know it was even replied to.

I would like to be kept in the loop on when this is to be fixed. I believe it should be a priority if you are adding a feature to be used, but not fully functional.

Thanks.

View comment · Posted Feb 24, 2020 · Customer Service Department

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