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David Templeton
Joined Apr 17, 2021
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Last activity Jun 08, 2022
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Latest activity by David Templeton
David Templeton commented,
CommentBusiness rules
Is anyone else having problems with the "Hours since assignee update" condition? It's been part of an automation that I've used for 6 years, but seems to have stopped working recently.
The condition was set to (business) Greater than 16. I pressed the "Preview match for the conditions above", and nothing appeared. I changed it to 1 hour, then 0 hours, and still nothing. Once I removed it completely, tickets that hadn't been touched in OVER A MONTH appeared in the preview.
View comment · Edited Jun 08, 2022 · David Templeton
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