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David Templeton

Joined Apr 17, 2021

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Last activity Jun 08, 2022

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David Templeton commented,

CommentBusiness rules

Is anyone else having problems with the "Hours since assignee update" condition? It's been part of an automation that I've used for 6 years, but seems to have stopped working recently. 

The condition was set to (business) Greater than 16. I pressed the "Preview match for the conditions above", and nothing appeared. I changed it to 1 hour, then 0 hours, and still nothing. Once I removed it completely, tickets that hadn't been touched in OVER A MONTH appeared in the preview.

View comment · Edited Jun 08, 2022 · David Templeton

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