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Jean Smith
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Jean Smith
Jean Smith commented,
Community comment Feedback - Ticketing system (Support)
We have also experienced this same thing. We received an increase in Bad ratings in Q4. Upon checking, multiple customers stated they did not submit a Bad rating. One customer stated they auto filter those emails into a separate email folder and that mail was still in an unread state. Is Zendesk looking into this? Once we miss the small window to have a customer change their response, there is no way to correct.
View comment · Posted Jan 09, 2020 · Jean Smith
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