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Jean Smith

Joined Apr 16, 2021

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Last activity Oct 22, 2021

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Jean Smith commented,

Community comment Feedback - Ticketing system (Support)

We have also experienced this same thing.  We received an increase in Bad ratings in Q4. Upon checking, multiple customers stated they did not submit a Bad rating.  One customer stated they auto filter those emails into a separate email folder and that mail was still in an unread state.  Is Zendesk looking into this?  Once we miss the small window to have a customer change their response, there is no way to correct.  

View comment · Posted Jan 09, 2020 · Jean Smith

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