Recent searches
No recent searches

Roxanne
Joined Apr 16, 2021
·
Last activity Oct 27, 2021
Following
0
Followers
0
Total activity
4
Vote
1
Subscription
1
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Roxanne
Roxanne commented,
Yes, I haven't been able to get the solution that's proposed here to work, unfortunately... Any help would be much appreciated!
View comment · Posted Feb 12, 2020 · Roxanne
0
Followers
0
Votes
0
Comments
Roxanne commented,
@... I've been trying to implement your solution to:
2) Preventing signature being included in SMS
But I can't get it to work. I don't want the brand signature to apply to tickets that contain tag 'nosignature'. So my code looks like this:
{% assign tags = ticket.tags | split: " " %}{% for tag in tags %}{% case tag %}
{% when 'nosignature' %}
{% else %}
Kind regards,
{{agent.signature}}
{% endcase %}{% endfor %}
But with this signature set up, the signature doesn't run for any tickets.
View comment · Posted Feb 05, 2020 · Roxanne
0
Followers
0
Votes
0
Comments