Recent searches


No recent searches

Roxanne's Avatar

Roxanne

Joined Apr 16, 2021

·

Last activity Oct 27, 2021

Following

0

Followers

0

Total activity

4

Vote

1

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Roxanne

Roxanne commented,

Community comment Discussion - Tips and best practices from the community

Yes, I haven't been able to get the solution that's proposed here to work, unfortunately... Any help would be much appreciated!

View comment · Posted Feb 12, 2020 · Roxanne

0

Followers

0

Votes

0

Comments


Roxanne commented,

Community comment Discussion - Tips and best practices from the community

@... I've been trying to implement your solution to:

2) Preventing signature being included in SMS

But I can't get it to work. I don't want the brand signature to apply to tickets that contain tag 'nosignature'. So my code looks like this:

{% assign tags = ticket.tags | split: " " %}{% for tag in tags %}{% case tag %}
{% when 'nosignature' %}
{% else %}
Kind regards,
{{agent.signature}}
{% endcase %}{% endfor %}

But with this signature set up, the signature doesn't run for any tickets.

View comment · Posted Feb 05, 2020 · Roxanne

0

Followers

0

Votes

0

Comments