Larry Deckel

If one can't customize this dashboard - then it would be nice for you to be able to choose a view you create yourself as the default page that opens when you log in and/or click the home button in the interface.  

If the dashboard doesn't meet our purposes and needs - it would be nice to get it out of the way.  Thanks. 

In our case, the comments in each topic really are relevant, and we'd like to see them brought together as well.  In feature request forums, we not only are interested in their votes, but are interested in their suggestions as to how they want that feature implemented.

Unfortunately, sometimes we have two different topics in a forum that are on the same subject.   We want the ability to make it easier for our users so they don't have to read two separate threads, and be unsure where to vote.  (Imagine if there was a second post in this forum about merging forum topics.   Would you want to lose all the discussion here if you merged this into another one?   

We'd sure like to see this sooner than later.  It would allow us to clean up our forums and make them far more useful for users (because once you get a lot of topics in a forum - people stop searching, and just post things that are already there as new topics.  :-(

This approach would work for us.  At least it allows us to close down one thread, and properly redirect people.  Even if search took you to the closed topic -- you'd see the link to move forward with the conversation.

If you have a nice visual way of showing that a forum topic is 'closed' and redirecting to a new topic to continue the conversation, people would quickly understand the protocols and not be confused.

 

Perhaps an email notification to subscribe to the new topic (if they were formally subscribed.)

We need this too, but for a slightly different scenario.

We have client service reps who are assigned to specific organizations.  When a requester submits a ticket to our Technical Support team, we want our Tier 1 client service reps  (who are also zendesk agents) to be automatically cc'd on the tickets so they can stay abreast of the comments.

Right now, we have to manually add them which is easily forgotten.   We'd like to be able to automatically cc a specific agent based on the company the ticket is associated with.   Having a way to trigger this would be time saving and useful to us.  (I'm assuming there isn't a current way to do this now based on this thread).

Agree -- I am trying to consolidate feature requests (where multiple users essentially requested the same thing), so the comment threads are integrated - and voters only see the feature request once (so the votes aren't spread around variants of the same idea).

 

Right now - I don't see any way to do this :-(   (Other than to delete a topic, and painstakingly cut and paste its contents into another).

Merge tickets works great.  So why not extend this to forums?