Kasper B. Christensen

I suggested this in the Announcement of the Away state as well, so I strongly agree, that this is needed. We feel like this is very basic functionality, that without a doubt should be avaliable.

Being able to transfer calls to offline agents is also something that we need in our call center. While Jose's solution works for a team lead group, our issue is not with transferring to team leads, but with transferring to offline agents in general.

You can make a call out of Talk even if you're offline, so why can't you accept a transferred call if you're offline?

What's the status on this?