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Kasper B. Christensen

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Latest activity by Kasper B. Christensen
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    Kasper B. Christensen commented,

    1. Community
    2. Feedback - Voice (Talk)
    3. Transfer Calls to Away agent

    I suggested this in the Announcement of the Away state as well, so I strongly agree, that this is needed. We feel like this is very basic functionality, that without a doubt should be avaliable.

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    • Kasper B. Christensen
    • Created
    • 4 votes
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    Kasper B. Christensen commented,

    1. Community
    2. Feedback - Voice (Talk)
    3. Transfer to Offline Agent

    Being able to transfer calls to offline agents is also something that we need in our call center. While Jose's solution works for a team lead group, our issue is not with transferring to team leads...

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    • Kasper B. Christensen
    • Created
    • 2 votes