Kasper B. Christensen

1. Community
2. Feedback - Voice (Talk)
3. Transfer Calls to Away agent

I suggested this in the Announcement of the Away state as well, so I strongly agree, that this is needed. We feel like this is very basic functionality, that without a doubt should be avaliable.

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• Kasper B. Christensen
• Created March 18, 2019 08:44
• 4 votes

1. Community
2. Feedback - Voice (Talk)
3. Transfer to Offline Agent

Being able to transfer calls to offline agents is also something that we need in our call center. While Jose's solution works for a team lead group, our issue is not with transferring to team leads...

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• Kasper B. Christensen
• Created January 31, 2019 12:15
• 2 votes