Parth Amin

Hello everyone, 

I also agree with the above thread. We absolutely need this basic functionality to be available to us. Away status transferring is a very basic solution to my alternate idea which is to redo how "groups" work currently. We should be able to assign a group to an agent with additional functionality to toggle on and off different channel options for that group. As in if we want that agent to be in that group but only to receive calls and not handle emails then it should be something we should be able to choose. The reverse should be possible too for supervisors or managers so that they can remain in the respective groups to still handle tickets that they have initiated but can still be online for calls only for dedicated groups so that call transfers and other urgent lines can remain open for them. 

Just my thought.