Ryan M

@Chris, yes apologies for the terminology.

The suggestion is that a call should ring to all agents at once. That is what we need.

@Jeff that's exactly the problem. A small team needs some round robin capability. We need the flexibility that round robin brings to the business while focusing on creating great support and ticket solutions using ZD. We've been using ZD Talk for a month and in many ways it's not nearly as efficient as our old system. At the same time, it has really transformed a lot of what we used to do on paper or in passing into digital efficiency. 

What I'm hoping for is the option to use Round Robin style calling. It might not work for big call centers, but for us small companies, it would make a world of difference in our ability to respond quickly and efficiently with our team.

@Jamie Noell,

You can do this by setting up two different groups. The first group would be all support agents except yourself. The second group would be all support agents including you.

In the IVR Menu you'd send "Support Calls" to a new number in Zendesk Talk which would use Group routing rather than an IVR tree. 

In the group setting you would select the two groups you just created and default to the group without you. That way, if all else fails, you get a phone call, but in most cases the calls get routed to all your support agents.

I just implemented it and it works well.