Yann Hervé-Bazin

1. Community
2. Feedback - Ticketing System (Support)
3. Disable / Un-check 'Create follow-up' option

Hello,  We encountered the same recurrent issue with the ticket follow-up creation. When creating a new request to our helpdesk by sending an email, some of our end-user don't choose the right emai...

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• Yann Hervé-Bazin
• Created September 18, 2020 12:58
• 4 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Adding non-agent CC in Macros

Yes, this is a must ! Please add this feature in macro's ! It would save my team so much time.

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• Yann Hervé-Bazin
• Created April 08, 2020 10:43
• 7 votes