Recent searches
No recent searches

Mitchell Cole
Joined Apr 16, 2021
·
Last activity Feb 14, 2023
Following
0
Followers
0
Total activity
15
Votes
10
Subscriptions
3
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Mitchell Cole
Mitchell Cole commented,
I am also having this problem.
I have had 5 different tickets to try and reduce my seats. I have been trying to reduce our MONTHLY subscription since November. I have talked with account representatives, chat agents, and regular tickets. Everybody says something will happen and nothing ever does. I have already been overcharged for December (I gave more than 30 days' notice on this reduction) and it looks like I am about to be overcharged for January.
Reading all the other comments on this thread, all having the same issue, I am also having to agree that this does "seem fishy".
View comment · Posted Jan 26, 2023 · Mitchell Cole
0
Followers
1
Vote
0
Comments
Mitchell Cole commented,
@...
Hi all,
My team is now experiencing the false negative satisfaction ratings at the top of the hour discussed in this article. I have not seen a comment on this thread in 2 years, is there any update or resolution to this besides the same resolution (included below) that was posted several times already?
"
- Click the Admin icon () in the sidebar, then select Business Rules > Automations.
- Locate the Request customer satisfaction rating automation, and click on the automation to edit.
- Scroll down to Perform these actions to locate the email body section.
- Locate the
{{satisfaction.rating_section}}
placeholder and replace it with{{satisfaction.rating_url}}
"
View comment · Posted Jun 08, 2021 · Mitchell Cole
0
Followers
0
Votes
0
Comments