b8ta

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Provision agents with Chat functionality by default

I also find it useful to use SCIM provisioning. I want all of our employees to be able to log into Zendesk as End users via SSO, SCIM would be helpful to add an account for them.

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• b8ta
• Created September 07, 2021 19:11
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

It is so frustrating that this is not a feature, also when you are building the help center ticket forms you have to go through 6 steps just to see the forms.    We pay a ton of money for Zendesk, ...

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• b8ta
• Created June 04, 2020 21:21
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Share articles across multiple brand accounts

Please add a feature like this, we could absolutely benefit from this

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• b8ta
• Created July 31, 2019 19:08
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Restriction on individual tickets or groups

Any updates on this? Splitting into another instance is not ideal and would love to be able to restrict a subset of tickets from most agents.   Thanks!

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• b8ta
• Created July 10, 2019 23:15
• 1 vote