Recent searches


No recent searches

Admin's Avatar

Admin

Joined Apr 16, 2021

·

Last activity Oct 29, 2022

Following

0

Followers

0

Total activity

6

Votes

2

Subscriptions

0

ACTIVITY OVERVIEW

Latest activity by Admin

Admin commented,

CommentWriting formulas

Graeme, you gave me the confidence that it should be working so I took it to another account and it worked fine there. I have submitted a support ticket to resolve. Thank you!

View comment · Posted Apr 15, 2021 · Admin

0

Followers

0

Votes

0

Comments


Admin commented,

CommentWriting formulas

I am running into issues trying to create custom metrics and excluding tickets that contain certain tags. My metrics work fine before testing for tags, and I have tried using "not contains" as an alternative. I am using d_count and the metrics otherwise works until the tag condition. 

IF IN([Ticket created - Day of week],ARRAY("Monday", "Tuesday","Wednesday","Thursday","Friday","Saturday"))
AND IN([Ticket created - Hour],ARRAY("7", "8", "9", "10", "11", "12","13","14","15"))
AND (SUM(First reply time (min)) > 60)
AND NOT INCLUDES_ANY ([Ticket tags], "no_stats", "closed_by_merge")
THEN
[Ticket ID]
ENDIF

Any tips?

 

View comment · Posted Apr 14, 2021 · Admin

0

Followers

0

Votes

0

Comments


Admin commented,

CommentBuilding reports

Awesome! Thank you.

View comment · Posted Apr 01, 2021 · Admin

0

Followers

0

Votes

0

Comments


Admin commented,

CommentBuilding reports

Does an Answer Bot reply count as a agent First Reply? 

View comment · Posted Apr 01, 2021 · Admin

0

Followers

0

Votes

0

Comments