Admin
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Recent activity by Admin-
Graeme, you gave me the confidence that it should be working so I took it to another account and it worked fine there. I have submitted a support ticket to resolve. Thank you!
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I am running into issues trying to create custom metrics and excluding tickets that contain certain tags. My metrics work fine before testing for tags, and I have tried using "not contains" as an a...
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Awesome! Thank you.
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Does an Answer Bot reply count as a agent First Reply?