Ryan Knutson
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Total activity9
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Last activity
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Activity overview
Latest activity by Ryan Knutson-
Ryan Knutson commented,
If I change the condition Ticket Hours Since Update to Ticket Hours Since Requester Update, will this allow me to add internal notes without messing up the timing? My issue is that I will call to f...
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Ryan Knutson commented,
Hi Brett, It wont let you add both those lines under "Any". The error say's it needs something under "All" and won't save. If you then put one under All and one under Any they cancel out and show n...