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Jathan Désir

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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Latest activity by Jathan Désir

Jathan Désir commented,

CommentTriggers and automations

@...-- That's a great question. I've actually solved this with many triggers by making an exception by putting a label in place (i.e. don't auto-assign) or something like that. You could have it do it just for you, or manually put it there when you assign a ticket, so it doesn't re-assign it back to you. Play around with it, and you'll see what I mean. You'll need to add a check for that label in the Trigger rule to either see if it is or is not there.

View comment · Posted Jul 24, 2021 · Jathan Désir

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Jathan Désir commented,

CommentPublishing and sharing dashboards

Agreed. Please bring this back. The Explore reports are far too complex, and the standard charts were far better.

View comment · Posted May 11, 2021 · Jathan Désir

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Jathan Désir commented,

CommentTriggers and automations

Hi All,

I'm glad to see that there is an addon app to auto-assign a ticket to an agent as soon as they open the ticket, however, I believe that this was something that could be done via Zendesk without the need of an app. 

Could someone please share if this is possible?

View comment · Posted May 02, 2021 · Jathan Désir

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Jathan Désir commented,

Community comment Feedback - Reporting and analytics (Explore)

We too are in need of Start of the week on SundayWe report all our weekly metrics Sunday to Saturday, and this is going to make the shift to Zendesk a bit tedious when looking at "last week" data.

I'll be manually adjusting this until then, but it would be great to have this as an option in Settings called something like, "Select the start of your work week: _____________ " - Then, it would update whichever variable your system uses to calculate this.

Hoping to hear this is road mapped soon.

Off Topic: Our Zendesk implementation experience has not been the greatest one with all the Salesforce Integration issues that you had. It seems like we are finally in the clear there. 

View comment · Posted Mar 08, 2020 · Jathan Désir

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