We too are in need of Start of the week on Sunday. We report all our weekly metrics Sunday to Saturday, and this is going to make the shift to Zendesk a bit tedious when looking at "last week" data.

I'll be manually adjusting this until then, but it would be great to have this as an option in Settings called something like, "Select the start of your work week: _____________ " - Then, it would update whichever variable your system uses to calculate this.

Hoping to hear this is road mapped soon.

Off Topic: Our Zendesk implementation experience has not been the greatest one with all the Salesforce Integration issues that you had. It seems like we are finally in the clear there.