Jathan Désir
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Total activity9
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Last activity
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Activity overview
Latest activity by Jathan Désir-
Jathan Désir commented,
@...-- That's a great question. I've actually solved this with many triggers by making an exception by putting a label in place (i.e. don't auto-assign) or something like that. You could have it do...
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Jathan Désir commented,
Agreed. Please bring this back. The Explore reports are far too complex, and the standard charts were far better.
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Jathan Désir commented,
Hi All, I'm glad to see that there is an addon app to auto-assign a ticket to an agent as soon as they open the ticket, however, I believe that this was something that could be done via Zendesk wit...
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Jathan Désir commented,
We too are in need of Start of the week on Sunday. We report all our weekly metrics Sunday to Saturday, and this is going to make the shift to Zendesk a bit tedious when looking at "last week" data...