Mindaugas Verkys

Of course desktop notifications should be reachable via API.

We have also big issue here, because some clients taking old ticket email, deleting information writing down as a new ticket, but zendesk always catch it as follow-up ticket because of reference number. In one of ticket biggest issue that first ticket has 10CC users, and everytime client submit a new ticket (without anyone on CC) everyone still gets information (3rd parties included). So I would say it's a big security issue. Should an option also on closed tickets to "disable follow-up" from that ticket. 

Hey Jeremy,

You can add simple trigger to reopen the ticket if organization is -. 

We are going also with Jira integration.

probably it's too complex task for zendesk devs :D 

you should enable to add custom email instead of only agents.

I asked why trigger is still not created, we solved with devtools not triggers

@Andrew workaround we can always find,

but where is the logic to add CC and don't apply function for remove CC?

In our case we solved the issue but it was possible to solve it in few minutes with one trigger, without looking another solutions. 

Hi Edwin,

But it dont help if you have to remove one agent from many tickets. For example for us by mistake one agent was added on CC for 1000 tickets with trigger...

How long we should wait for this new future? It's lack of management...