Gautam Madaan

1. Community
2. Zendesk APIs
3. Is there a way to notify an active webhook when a new guide article is published?

Hi Zach,We have a similar requirement on our side where-in we want to be notified when any article content/structure changes. Please find our use cases below: Our use case is to re-generate the st...

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• Gautam Madaan
• Edited March 24, 2023 17:40
• 0 votes

1. Support
2. ...
3. Attachments and CCs
4. Are incoming ticket attachments scanned for viruses?

Brett Bowser and Chika ChimaThank you for tackling this. Checking in to see if this was pushed out to all customers? How can we see/test it in our instance(any documentation?) and what is the relea...

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• Gautam Madaan
• Created June 23, 2022 17:26
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Improved notifications and recovery for target failures

A way for our systems to know the trigger disabled so we can react accordingly. Much needed! We are having to work around this, just so we can improve availability of our system.

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• Gautam Madaan
• Created January 26, 2021 02:30
• 1 vote