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Jay Kelley
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Jay Kelley
Jay Kelley commented,
Community comment Feedback - Voice (Talk)
I need to be able to pull historical availability to understand staff levels, when I need to add staff or eliminate staff. Historical availability/occupancy is something I've always used for performance management and staff modeling for call centers.
View comment · Posted Sep 18, 2019 · Jay Kelley
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Jay Kelley commented,
Community comment Feedback - Reporting and analytics (Explore)
I would agree. This would be an important metric to improve staff performance.
View comment · Posted Sep 18, 2019 · Jay Kelley
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