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Vianey Angsten

Joined Apr 16, 2021

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Last activity Jun 06, 2024

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ACTIVITY OVERVIEW

Latest activity by Vianey Angsten

Vianey Angsten commented,

Community comment Feedback - Help Center (Guide)

Thank you! unfortunately I haven't got any update or solution from Zendesk. We keep seeing that message on our Support site and at this point we are considering moving out of Zendesk. This is very frustrating. It shouldn't be this hard to communicate with Zendesk Support. Thanks again for trying.

View comment · Posted May 06, 2024 · Vianey Angsten

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Vianey Angsten commented,

Community comment Feedback - Help Center (Guide)

Yes! we've been with Zendesk for 7 years and the service has declined in the last years! I've been trying to fix an invoice for more than a month now, and they just close my tickets saying they'll fix it and then nothing happens. I opened 3 tickes so far with same result. So frustrating. 

View comment · Posted Apr 29, 2024 · Vianey Angsten

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Vianey Angsten commented,

CommentMore integrations

Is it possible to brand the Tab on Teams? We would like the Tab on Teams to be named same as our Help Desk Team. Change the logo would be great too. Is it possible?

View comment · Posted May 19, 2022 · Vianey Angsten

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Vianey Angsten commented,

Community comment Feedback - Help Center (Guide)

+1....I have been struggling trying to find a way for agents to fill a custom form. Filling a form from the support site is not a nice experience. The fields are very small, you don't see the description field, etc. We definitely need this!

View comment · Posted Jun 16, 2020 · Vianey Angsten

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Vianey Angsten commented,

Community comment Q&A - Tickets and email

This is happening to us too but only when the agent clicks on the 'Tags' fields. I opened a ticket today and I am waiting for Zendesk to get back. Please let me know if you find a solution. Thanks!

View comment · Posted Aug 13, 2019 · Vianey Angsten

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